Terms & Conditions

GapZero ("we", "us", "our") is an AI-powered career intelligence platform operated by [Company Name], registered at [Company Address]. We provide career analysis, skill gap assessments, CV optimisation, and career coaching tools powered by artificial intelligence.

These Terms & Conditions ("Terms") govern your access to and use of the GapZero website at gapzero.app and all associated services (the "Platform"). By using the Platform, you confirm that you are at least 16 years old and have the legal capacity to enter into these Terms.

GapZero is a career guidance tool. You upload your CV, optionally a LinkedIn PDF export and a job description, and our platform uses AI (Anthropic's Claude) to generate personalised outputs including:

• Career fit scores and gap analysis
• Skill gap assessments and role recommendations
• Salary range benchmarks for your target role and country
• ATS (Applicant Tracking System) keyword and format scoring
• CV rewrite suggestions and optimised CV drafts
• Cover letter drafts
• GitHub profile assessments (if you provide a GitHub URL)
• Career coaching responses via the Career Coach chat
• 30/90/365-day action plans

GapZero is a guidance tool, not a professional service. Nothing on this platform constitutes professional career consulting, legal advice, financial advice, or an employment guarantee.

To save analyses and access your history, you create an account using your email address. You are responsible for:

• Keeping your login credentials secure and confidential
• All activity that occurs under your account
• Providing accurate information when using the Platform — garbage in, garbage out applies especially to AI analysis
• Notifying us immediately if you suspect unauthorised access to your account

You may delete your account at any time from your dashboard settings. Deletion permanently removes your analyses, saved results, and profile data from our systems, subject to our data retention policy.

You agree not to:

• Scrape, crawl, or systematically extract data from the Platform by automated means
• Reverse engineer, decompile, or attempt to extract the Platform's source code or AI prompts
• Upload content you do not have the right to share (e.g., another person's CV without their consent)
• Use the Platform to screen, discriminate against, or profile job candidates if you are an employer — the Platform is designed for individual career development, not hiring decisions
• Attempt to circumvent usage quotas or access controls
• Use the Platform for any unlawful purpose or in violation of applicable laws
• Introduce malware, viruses, or any other harmful code
• Represent AI-generated outputs as your own original professional work without disclosure where required

We reserve the right to suspend or terminate accounts that violate these rules, at our discretion and without prior notice where immediate action is warranted.

GapZero offers a Free tier and a Pro subscription (available weekly at $9.99/week or monthly at $29.99/month, prices inclusive of applicable taxes where required by law). Prices are subject to change with 30 days' notice.

Billing: Pro subscriptions are billed in advance on a recurring basis. Payments are processed by Stripe. You authorise us to charge your payment method on each billing cycle.

Cancellation: You may cancel your Pro subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain Pro access until then. We do not provide partial-period refunds.

Refund policy: If you are unhappy with your first Pro subscription payment, contact us within 7 days of the charge at [support@gapzero.app] for a full refund. After 7 days, or after a second billing cycle, refunds are issued at our discretion. This does not affect your statutory rights under applicable consumer protection law.

UK consumers: Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for digital services unless you have already consumed the service. By requesting your first analysis, you acknowledge that the service has commenced and consent to waiving the cooling-off right for that analysis.

EU consumers: Under the EU Consumer Rights Directive (2011/83/EU), the same 14-day right of withdrawal applies. By initiating your first analysis, you consent to immediate service delivery and waive the right of withdrawal in respect of that delivery.

Your data is yours. You own your CV, LinkedIn export, and any other content you upload. By uploading content to GapZero, you grant us a limited, non-exclusive, worldwide licence to process that content solely for the purpose of providing the service to you.

AI-generated outputs (fit scores, career plans, cover letters, CV drafts, etc.) are licensed to you for personal, non-commercial use. You may use them in your own job search, career planning, and CV development. You may not resell, redistribute, or represent them as a service you offer to others.

The Platform itself — including its design, code, prompts, knowledge base, and brand — belongs to GapZero. Nothing in these Terms transfers ownership of Platform IP to you.

AS IS. The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

No employment guarantee. GapZero makes no representation that using our Platform will result in job offers, salary increases, career advancement, or any other specific outcome.

Limitation of liability. To the fullest extent permitted by law, GapZero's total liability to you for any claim arising from or related to these Terms or the Platform shall not exceed the amount you paid to GapZero in the 12 months preceding the claim, or $50, whichever is greater.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or career opportunities, even if advised of the possibility of such damages.

Jurisdiction note: Some jurisdictions (including EU member states and the UK under the Consumer Rights Act 2015) do not allow the exclusion of certain warranties or limitations on consumer rights. Nothing in these Terms is intended to exclude rights that cannot be lawfully excluded in your jurisdiction. UK and EU consumers retain all statutory rights under applicable consumer protection law.

GapZero relies on the following third-party services to operate:

• Anthropic (Claude API) — processes your CV and job data to generate AI outputs. Anthropic's usage policies prohibit using API data to train their models.
• Supabase — stores your account data, analyses, and profile in a hosted database.
• Stripe — processes subscription payments. We do not store your payment card details.
• Vercel — hosts the Platform.

We are not responsible for the actions, content, or availability of these third-party services. Your use of Stripe is subject to Stripe's own terms of service.

You may stop using the Platform and delete your account at any time. We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or if we discontinue the service, with reasonable notice where practicable. If we terminate for cause (e.g., breach of Section 5), no refund will be issued for the current billing period.

On account deletion or termination, your right to access the Platform ceases. Sections 3, 7, 8, and 11 survive termination.

These Terms are governed by the laws of [Governing Jurisdiction — e.g., England & Wales / Delaware, USA]. Any disputes shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to the courts of that jurisdiction, subject to any mandatory consumer protections in your country of residence.

EU users: You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

US — California users: Nothing in these Terms waives any rights you have under California law, including under the California Consumer Privacy Act (CCPA). See our Privacy Policy for details.

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email (if you have an account) or by prominent notice on the Platform before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

We will always keep the current version of these Terms accessible at gapzero.app/terms with the "Last updated" date shown at the top.

Questions about these Terms? Contact us at: [legal@gapzero.app] or write to [Company Address].